AGMC is a non-motor insurance service provider specializing in Property Maintenance & Construction, operating with the specific intent of serving the insurance industry.
Though a fair portion of our clientele are outside the insurance sector, AGMC still has its core operations within the Insurance Industry.
Our developments within the insurance industry had led to the internal structure of our operations & processes to suit the industry better, this includes
Standard operational procedures for insurance assessments
A team of trade specific certified experts to tend industry specific insured events
Employment of staff with experience within the insurance sector
The ability to handle an influx of claims caused by Acts Of God
A procurement division that works within the sum insured in case of a total loss claim
24/7 service for emergency claims & repair work including anytime replacement of Geysers & Plumbing Works
As an insurance service provider, we understand that we are an extended representation
of the insurer; hence we keep out standards high, deliver within the promised time &
provide a level of customer service synonymous to your brand.
One of the many ways that we ensure this is by using only SABS approved material &
matching the exact quality requirements of the insured.
CODE OF CONDUCT
AGMC would like to be recognized and as a leading service provider in the field of insurance through our ethical conduct. To achieve this, our core values and operating rhythm must be integrated into everything we do & in every brick we lay. Which is why we have a non-negotiable code of conduct by which we operate , see below;
Honest & absolute transparency across the board between our staff and our clients.
Respond & reply to our customers & stakeholders with absolute urgency.
Deliver a quality solution, within the specified amount of time even if it means working on site around the clock to achieve this
Strive for minimal interference to the policy holders daily schedule whilst on site
Uphold the name of the insurer at all times & not engaging in any sort of slander or comparison of insurers.
Have a 24 hour customer support interface for our Clients via the telephone
Administer all business transaction with absolute integrity Workmanship
Usage of SABS approved materials to ensure quality
Ensuring our staff are part of training sessions to cause continuous improvement
Employment of trade specific skilled labour
Take absolute pride in our work
Employment of site managers that are quality orientated & who feedback directly to the CEO Legal Matters & Fine Print
Conducting all assessments to the benefit of the insurance and reporting any sort of bribery or claim fraud to the insurer.
Using a small assessment team that is directly managed by the CEO
Ensure that our work is compliant with all building laws & regulations
Use of certified trade experts for sensitive tasks
Working within the jurisdiction of the Policy Schedule & Fine Print